Need to cancel ExpressVPN? You’re not alone. While it’s one of the most popular VPNs around, maybe you found a better deal or just don’t need it anymore.
Good news: Getting out is straightforward. Plus, you might qualify for a full refund. Let’s walk through exactly how to cancel and get your money back.
Cancel Through Your Browser
The fastest way to cancel ExpressVPN works on any device with a browser. This method ends your subscription immediately, so only do it if you’re ready to lose access.
Here’s the process:
Open your browser and go to expressvpn.com. Click “My Account” in the top navigation bar. Sign in with your username and password. Then look for “Subscription” in the left menu and click it.
Scroll down until you see “Subscription details.” You’ll find a box showing your monthly cost. Click “Cancel Subscription” on the right side of that box. Follow the prompts to finish cancellation.
That’s it. Your subscription ends right away.
Want to Keep Service a Bit Longer?
Maybe you’re not ready to lose access just yet. In that case, turn off auto-renewal instead of canceling outright.
Go to the subscription tab in your account dashboard. Find the box with your subscription ID at the top. Click “Edit subscription settings,” then scroll down and select “Turn Off Automatic Renewal.”
Now you’ll keep using ExpressVPN until your current billing period ends. Plus, you can reverse this decision anytime before your subscription lapses.
Canceling on Your Phone
The mobile process mirrors the desktop steps. Just tap instead of click.
Open expressvpn.com in your phone’s browser. Tap the three horizontal lines at the top-right corner. Select “My Account” from the menu that appears.
Once you’re in your account dashboard, tap those three lines again. This time, scroll to the expanded menu and tap “Subscription.” Find the “Subscription details” box and tap “Cancel Subscription.” Then follow the on-screen prompts.
Remember: This also kills your access immediately. So if you want to keep service until your billing period ends, turn off auto-renewal instead using the same method described earlier.
The App Store Exception
Here’s where things get tricky. If you signed up through Google Play or the Apple App Store, you must cancel there. This includes 7-day free trials offered to app store users.
For Apple devices, open the App Store and tap “Subscriptions.” Scroll to find ExpressVPN, tap it, and look for the cancellation button.
On Android, open Google Play and tap “Payment & subscriptions,” then “Subscriptions.” Find ExpressVPN in the list, tap it, and scroll down to cancel.
Trying to cancel through the ExpressVPN website won’t work if you signed up via an app store. So double-check where you originally subscribed.
Getting Your Money Back
ExpressVPN offers a 30-day money-back guarantee. Cancel within 30 days of purchase and you’ll get a full refund. No questions asked.
There’s also a 14-day window if your subscription renewed without your consent. That gives you two weeks to request your money back for unwanted charges.
Unfortunately, there’s no refund button. Instead, you’ll need to contact support directly.
Go to expressvpn.com/support. Then click the “Need help? Chat with us!” button in the bottom-right corner. A bot will open up. Use it to request your refund.
Yes, live chat is your only option. ExpressVPN doesn’t publish a direct email address for support. But the chat team typically responds fast and processes refunds quickly.
Better VPN Alternatives
Maybe you’re leaving ExpressVPN because something didn’t click. Different providers excel at different things.
Proton VPN focuses heavily on privacy rights. It’s also cheaper than ExpressVPN while offering solid apps. NordVPN packs in features ExpressVPN skips, like ad blocking and malware protection. And Surfshark consistently wins speed tests, making it ideal if performance matters most.
Each has strengths ExpressVPN doesn’t match. So shop around before committing to your next VPN.
One Last Thing
Canceling a subscription shouldn’t feel like solving a puzzle. ExpressVPN makes it relatively painless compared to some services. But always double-check your billing method to avoid canceling in the wrong place.
Need to cancel? Do it now before you forget. Your wallet will thank you.
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