Norton VPN falls short of expectations. The privacy policy has gaps. The features lag behind competitors. Plus, you’re probably paying too much unless you snagged a Norton 360 bundle discount.

So you want out. Good call. Let’s walk through exactly how to cancel your subscription, uninstall the software completely, and potentially get your money back. Then we’ll cover better alternatives that actually protect your privacy.

Turn Off Auto-Renewal First

The easiest exit strategy? Stop Norton from charging you again. You’ll keep access until your current plan expires while you shop for a replacement.

Norton subscription cancellation process through my.norton.com account dashboard

Here’s the process if you bought directly from Norton:

Sign into my.norton.com and head to your account dashboard. Click “My Subscriptions” if it’s not already visible. Find your Norton VPN plan and click “Manage Renewal” or “Cancel Subscription Renewal.”

Then click “Unsubscribe” in the popup window. Norton will ask why you’re leaving—pick any reason, it doesn’t matter. Click “Next.”

Now comes the annoying part. Norton will beg you to stay multiple times. Keep clicking through these pleas until you finally see “No thanks, cancel my subscription.” Click that, then keep hitting “Next” until you get confirmation that auto-renewal is off.

Wait 24 hours for the change to process. Done.

Refund request process for Norton VPN purchased through app stores

Important note: If you bought Norton VPN through Apple’s App Store or Google Play, you can’t just turn off auto-renewal. You have to cancel the entire subscription through that platform instead. More on that in the next section.

Get Your Money Back (If You Qualify)

Norton offers refunds, but only under specific conditions. Annual subscriptions get a 60-day refund window from payment. Monthly plans? Just 14 days, and only for your first payment. If you renewed a monthly subscription then changed your mind, you’re out of luck.

Here’s how to request a refund:

Norton VPN refund windows: sixty days annual, fourteen days monthly

Open support.norton.com in your browser. Scroll down to find a 3×3 grid of buttons. Click “Contact us” in the left column, second row down.

Enter your Norton account email address. Check that inbox for a verification code, enter it, and click “Verify.” When the chat opens, select “Purchase & Billing,” then “Request refund.”

Pick a cancellation reason from the dropdown menu. As always, be persistent until you get written confirmation that Norton will process your refund. Wait at least three days for the money to appear in your account.

Bought through an app store? Go to the subscriptions page in that store’s mobile app. Find Norton VPN, click “Cancel,” and follow the prompts. Then request your refund using the steps above.

Delete Norton VPN Completely

Norton VPN subscription cancellation process through my.norton.com dashboard

Getting your refund means you can’t just disable auto-renewal. You have to cancel immediately and remove all Norton software from your devices. In fact, I recommend this even if you don’t qualify for a refund—Norton apps are notorious for being hard to uninstall and will reappear if you don’t root them out completely.

On Android and iOS: After cancelling your subscription, delete Norton VPN like any other app. Simple.

On Windows: Hold the Windows key and press R. A black box appears. Type “appwiz.cpl” and hit Enter. Find Norton VPN in the programs list, click it, then click “Uninstall/Change” and follow the instructions.

On Mac: Open your Applications folder and find Norton VPN. Drag the app icon to the trash. This launches Norton Uninstaller automatically. Click “OK,” enter your password if prompted, then click “Uninstall.” Restart your computer to finish the process.

Norton VPN refund request process through support portal contact

Switch to Something Better

Now that Norton VPN is gone, you can upgrade to a provider that actually delivers. Proton VPN takes privacy seriously with a genuine no-logs policy and superior app design. Plus, it’s faster than Norton.

Need speed above all? Surfshark consistently tops speed tests. Want advanced features? NordVPN packs in extras like ad blocking and threat protection. New to VPNs? ExpressVPN offers the most beginner-friendly interface.

Any of these options beats Norton VPN for daily privacy protection. Most offer longer refund windows too—typically 30 days instead of Norton’s 14-day limit for monthly plans.

The point is simple. Better VPNs exist. They cost about the same. They protect you properly. So why settle for Norton’s half-measures when alternatives deliver the real thing?